General Enquires 

How do I activate my account?

Click on the activation email we sent you. If you haven't received it, please reach out to our customer service team to request the activation email.  

Do I need an account to place an order?

No, all you need is an email address.

To sign up, click on the ‘Account’ button at the top of the page. Fill in your email address, and password to register - as simple as that!

I’ve forgotten my password, what should I do?

Click on ‘Forgot Your Password', and you will receive an email to reset your password.

Order & payment 

How do I place an order?

To get started, make it official by registering as a member by clicking the account button in the top right corner.

To shop, add the desired items to your cart. You can continue shopping or, if you're ready to check out, click on the bag icon in the top right corner and select ‘Checkout’. Before proceeding to payment, please fill in and review your details, shipping address, and phone number. Finally, choose the shipping and payment method to complete your order.

What payment methods do you accept?

• paypall

Can I opt for Cash On Delivery (COD) for my order?

Unfortunately, we do not provide COD service at the moment.

Can I adjust my order information after successful payment?

Order information cannot be changed once you have completed your order. Please contact our customer support at support@hayanascarves.com  for further assistance.

How do I cancel my order?

If you have an issue with your order, whatsapp us at +601129856034 and we will assist you accordingly.

Why was my order cancelled?

In most cases, orders are automatically cancelled if we do not receive payments from you via the payment gateways. However, if the amount has been deducted from your bank account, kindly whatsapp us at +601129856034 and we will sort it out promptly.

What do I do if there is a problem with my order?

Our customer service team is more than ready to help you. Email us your order ID at support@hayanascarves.com or call +601129856034.

Delivery

How much will I be charged for delivery?

Please refer to our shipping information page for more details on our delivery charges.

When will I receive my item?

Once your order is confirmed, we will send it within 1-3 working days. Depending on your location, it can take up to 10 working days for you to receive your order. Find more information here.

Return & Refund 

What is Hayanscarves's returns policy?

Please refer to our return policy page for more details.

How do I return an item?

If the item you receive is faulty, please contact our Online Department team via whatsapp at +601129856034, or mail us at support@hayanascarves.com and provide your order ID, photo of the faulty and reason for return. We will reply to your email and ask whether you require a refund or a replacement. Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email or whatsapp as soon as possible.

What is the refund process?

Once purchased, no refund is applicable, unless, the product return has been approved faulty by our QC staff. Upon approval, Tudungruffle will process your refund to the original payment method used for the purchase. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

Promotions & Voucher

How do I apply my coupon code?  

We offer coupon codes from time to time. To apply, enter the coupon code at the checkout page, and you will see the new discounted price if the coupon is valid.